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Capital
One Bank
Capital
One® is a diversified financial services company offering
a broad array of credit, savings and loan products to
customers in the United States, UK, and Canada. |
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Comments
Dorothy Callahan
13 Nov 2007, 14:34
Before you put a Capital one card in your wallet, you should try their
Customer Service phone number, and try to speak to a real person !! After a
long menu, you are told that it would be a ten minute wait...after more
than 20 minutes you get a person who really can't help you(I had been
charged a finance charge when I always pay my balance in full) This person
passes you on to another (each time you must verify all your info) Now this
new person passes you on to yet another. This person is an account
manager (you verify again...it is now 20 more minutes) Now the best is that
as you advance in this nightmare system, the account reps get more
obnoxious. This person , named "Marie" put me on hold for yet another 20
minutes. She did not listen...I expressed that I was at work and I had
been on the phone a long time...this lady needs a new job..she informed me
rather strongly that she does not rush..putting me on hold yet again...the
whole experience was very upsetting to the point that I will not use this
card again. I have owned and operated a small business for 30 years and I
would have fired this account manager immediately for talking to a
customer in this manner.. I urge you..Not to have a Capital One Card...You
don't know how good the card is until there is a problem...how a company
solves a problem is how good they are !!
Harold Jazz
29 Nov 2007, 10:01
Poor Customer Service, Good Rates, Places Holds on large deposits for 10
days even if check has cleared other bank. Useing customer service
e-mailing is a joke, they can't even answer most of your questions.. Not
the old Hibernia Bank I was used to.
Delfin Lugo
17 Apr 2008, 06:36
One week after Capital One took over North Fork Bank (officially) I had
debit card issues that the bank could not resolve. I resolved with the
help of a Consumer Protection Division of the State of Delaware. Everytime
you respond to them on their Secure Website, all they do is apologize
without addressing the problem. As Harold Jazz put it, Not the old North
Fork Bank I was used to.
capitalone sucks
30 Apr 2008, 23:18
Capital one sucks...keep away from them.
1) I got errors when I opened an MM account online
2) Finally I opened my account without errors. It took more than 3 days to
see the fund in my MM account but they withdrew my fund 2 days earlier.
3) I would like to open a CD account with them, but their processes are two
slow. So, I transfered my fund to my countrywide account. It only took 2
days to verify and transfered fund to my capital one MM Account.
4) I opened a CD in Capital one (using the information as my MM account)
5) I called in and asked to fund my CD account using fund in my MM account
6) You can't fund you CD account until you sign and return your signature
card which they will send in the mail but you never know when it arrives.
7) It took me more than 2 weeks and several calls to fund my CD account
without success.
8) Just F*** them and took my money back to Patelco CU.
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